Frequently Asked Questions
- Fun Factory allows Birthday Cake, Cupcakes and Ice Cream Cups when holding a scheduled birthday party. No other outside food or drink is allowed at any time in the facility. Please keep in mind we might not have room in our freezer for ice cream cups and/or ice cream cake.
- There is an additional charge for each guest you add to your party. We count a guest as a person that will receive everything the original guests received, and any child that attends your party.
- There is no charge for adult spectators (except on Wednesdays and Sundays). If they decide to skate they have to pay full admission & skate rental price. They do not receive the items your guests received.
- We only accept Cash, Credit Card or Debit Cards for payment.
- A minimum $100 Non-Refundable Deposit is required within 72 hours of booking a party during a public session. A minimum $200 Non-Refundable deposit is required within 72 hours of booking a party during a private session . The deposit is credited towards your balance. Please note all deposits and payments are NONREFUNDABLE. If you need to cancel the party the deposit will be forfeited, however if you need to reschedule we can transfer the deposit up to 2 times.
- Any coupons or discounts must be presented at the time of deposit. They are not accepted the day of the party. You must bring the coupon in with you the day of.
- Your reserved table is for 2 hours. After that time you may be asked to move to public seating where you may continue to skate at no charge if there is still time during the session.
- If your party receives ALL YOU CAN EAT PIZZA, your party will be given bracelets allowing the guests to go to snack bar to get 1 slice per child or 2 per adult at a time during your party. Your Party Server will bring out ONE slice of pizza per guest during serving. Please note the ALL YOU CAN EAT PIZZA is only available for the guests for your party. If parents of the guests are not skating on Sunday or Wednesday ALL YOU CAN EAT PIZZA it is an additional $6.00 per person.
- You may arrive 10-15 minutes before your party for setup as your table will not be ready prior to that time. Confetti, pinatas, and hanging items may not be brought into the facility, however balloons and table top decorations are fine.
- If you would like us to set up your decorations they must be dropped off 24 hours before your party. If not you can set it up the day of.
- Seating is provided for the Party Guests only . While the children are skating, adults and spectators are more than welcome to use that seating. During cake and ice cream many parties have the adults stand around the table to celebrate since this only takes a short time. If you would like additional seating for adults, there is a $25 table fee per table. If you need an additional table, please make advanced reservations. Special Requests for tables are not a guarantee on selected seating. If you have a special table location in mind it is $25.00 per table needed.
- Fun Factory only reserves tables if you are holding a purchased birthday party package. We do apologize for this inconvenience.
- You must show up within 30 minutes of the party starting or the party is void.
- If you pay with card at anytime in the facility the credit card company charges a 4% card convenience fee.